Warranty

6-Month Warranty

Built to last. Backed for 6 months.

Every pair of TriXstar Altair Cheer Shoes and Europa Slides comes with a 6-month warranty against manufacturing defects – the longest warranty of the leading cheer shoe brands. We can back them for longer because we use premium materials built not to break down.

Start a warranty claim
6 months coverFrom the date of purchase
Altair + EuropaCheer shoes and slides both covered
Repair or replaceSame style and size, or a refund if unavailable
Shipping on usFor approved warranty claims

Why we can offer 6 months

Cheer is hard on footwear. Tumbling, stunting and long training weeks wear ordinary shoes out fast. That's why we build the Altair and Europa Slides from premium materials that hold their shape, grip and support well beyond a typical warranty period – and why we're confident putting six months of cover behind every pair.

How we compare

Most cheer shoe warranties end before the season does. Ours covers you for six months.

Brand Cheer shoe warranty
TriXstar Altair + Europa Slides 6 months
Rebel Athletic 90 days
Kaepa 60 days
Nfinity 30 days

Based on warranty terms published on each brand's website, checked November 2026.

What's covered

Covered

Manufacturing defects

  • Faults in materials or workmanship
  • Sole or upper separation not caused by misuse
  • Stitching or bonding that fails under normal cheer use
  • Defects in TriXstar Altair Cheer Shoes and Europa Slides bought from TriXstar
Not covered

Wear, damage and care

  • Normal wear and tear from training and competition
  • Accidental damage, misuse or modification
  • Damage from improper care, such as machine washing or tumble drying
  • Laces and removable insoles

How to make a claim

Start your claim

Open our Redo claims portal within 6 months of purchase. Enter your order number and email, choose the item and tell us what’s wrong, then upload clear photos of the fault.

We assess it

We review your claim, and you can track its progress in Redo at any time. If we need the item back, Redo provides a return label, and for approved claims we cover the return shipping.

We make it right

We repair or replace the item in the same style and size. If that isn't available, we offer a refund.

Please stop wearing the item as soon as you notice a fault, and keep your proof of purchase.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits of this warranty are in addition to other rights and remedies you have under the law.

Warranty provider

TRIXSTAR Athletic Pty Ltd
92 Mona Vale Road, Warriewood NSW 2102, Australia
Phone: 1800 979 775
Email: hello@trixstarcheer.com

The quickest way to make a claim is through our Redo claims portal.

Wrong size, not a fault?

Size swaps and change-of-mind returns go through our returns portal.

Returns & exchanges